Refund policy
- OUR 14-DAY RETURNS POLICY
At Blue Water Lures, we want you to shop with confidence. In addition to your statutory rights under South African law, we offer a voluntary 14-day return policy on eligible products.
You may request a return within 14 calendar days of receiving your order if:
• The item is unused and in its original condition.
• The item is returned with all original packaging, labels, accessories and documentation.
• The item is not excluded from return under this policy.
- ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS
For hygiene, safety and product integrity reasons, the following items may not be returned unless defective or incorrectly supplied:
• Opened fishing lines, braided lines or leader material.
• Opened bait products, scents, attractants or consumables.
• Customised or special-order items.
• Gift cards or vouchers.
• Products that have been used, altered, damaged or modified after delivery.
- DEFECTIVE, DAMAGED OR INCORRECT ITEMS
If you receive:
• A defective product;
• A product damaged during delivery; or
• An item different from what was ordered,
please notify us within 7 days of delivery and provide photographs where applicable.
Once the item has been inspected and the defect or error confirmed, we will, at our discretion and in accordance with applicable consumer legislation, repair, replace or refund the product.
Where the return is due to our error or a verified defect, Blue Water Lures will cover the reasonable return shipping costs.
- CHANGE-OF-MIND RETURNS
If you wish to return an item because you have changed your mind:
• You must notify us within 14 calendar days of receiving the item.
• The item must be unused and in resalable condition.
• Return shipping costs are the responsibility of the customer.
• Original delivery charges are non-refundable unless required by law.
Refunds may be reduced where returned goods show signs of use, damage or are not returned in their original condition.
- HOW TO REQUEST A RETURN
To initiate a return, please contact:
Email: support@bluewaterlures.co.za
Website: www.bluewaterlures.co.za
Please include:
• Your order number.
• Your full name.
• The reason for the return.
• Photographs where applicable.
Returns should not be sent back without prior approval and return instructions from Blue Water Lures.
- REFUNDS
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within a reasonable period, typically within 7 to 14 business days, depending on your payment provider.
- EXCHANGES
Where stock is available, we may offer an exchange instead of a refund. If the replacement item has a different value, any price difference must be paid or will be refunded accordingly.
- SOUTH AFRICAN CONSUMER RIGHTS
Nothing in this policy limits or excludes any rights afforded to consumers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law.
Consumers purchasing goods online may have additional cancellation and return rights provided by applicable legislation, including the statutory cooling-off provisions and the implied warranty of quality for defective goods.
- CONTACT DETAILS
Blue Water Lures
Website: www.bluewaterlures.co.za
Email: support@bluewaterlures.co.za